Shipping & Returns

Shipping Policy

1. Shipping Methods:

We offer standard shipping for all orders within the United States through USPS.
2. Free Shipping Threshold:

Enjoy free shipping for orders over $150. Please note that certain items may be excluded from this offer, and standard shipping rates will apply to those items.
3. Delivery Timeframes:

Our standard shipping ensures that deliveries will arrive within 10 business days from the date of purchase.
4. Order Processing Time:

Orders are typically processed and dispatched within 2-3 business days from the date of purchase.
5. Tracking Information:

Tracking information will be provided for all shipped orders. Once your order is dispatched, you will receive an email containing the tracking details.
6. Shipping Restrictions:

Our shipping services are available within the United States only. Unfortunately, we do not offer international shipping at this time.
7. Customs and Duties:

As we operate exclusively within the United States, customs duties and taxes are not applicable to our standard shipping services.
8. Lost or Damaged Items:

In the rare event that your order is lost or damaged during transit, please contact our customer support at info@localhues.com within 30 days of receiving your order or the originally estimated delivery date.
9. Returns and Exchanges:

For information on returns and exchanges related to shipping issues, please refer to our Returns and Exchanges Policy.
10. Shipping Notifications:

Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
11. Shipping Partners:

We work with reputable shipping carriers to ensure reliable and timely delivery.
12. Shipping to Multiple Addresses:

Currently, we do not support shipping items to multiple addresses within a single order.
13. Weekend and Holiday Shipping:

Orders placed on weekends or holidays will be processed on the next business day. Certain holidays or seasons may require additional fees.
14. Force Majeure:

In unforeseeable circumstances beyond our control, such as natural disasters or other events, shipping times may be affected. We appreciate your understanding in such situations.
15. Customer Support:

If you have any shipping-related inquiries or need assistance, please contact our customer support at info@localhues.com.
16. Policy Updates:

This shipping policy is subject to periodic reviews and updates. Any changes will be communicated to customers through our website.
Thank you for choosing Local Hues, LLC. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Return & Exchange Policy

1. One-of-a-Kind Art Pieces:

We do not accept returns or exchanges for one-of-a-kind art pieces. Each piece is unique and carefully crafted, and we want to ensure the integrity and exclusivity of these items.

2. Eligibility for Returns and Exchanges:

For all other items, you may request an exchange within 7 business days from the purchase or received date for online purchases.

3. Conditions for Returns and Exchanges:

To be eligible for an exchange, items must be in their original condition, unused, and with all tags and packaging intact.
Must have receipt for proof of purchase.

4. Exchange Process:

If you wish to exchange an eligible item, please follow these steps:
- Contact our customer support at info@localhues.com within 7 business days of purchase or receipt.
- Provide your order number, a description of the item you want to exchange, and the reason for the exchange.
- Our customer support team will guide you through the return process and provide instructions on how to send the item back.

5. Shipping Costs:

Customers are responsible for the shipping costs associated with returning the item for exchange. However, if the exchange is due to an error on our part, we will cover the return shipping costs. Contact customer support at info@localhues.com for return shipping label.

6. Inspection and Approval:

Once we receive the returned item, our team will inspect it to ensure it meets the conditions for exchange. If approved, we will process the exchange.

7. Refunds:

We do not offer refunds for returned items. Exchanges will be processed for eligible items only.

8. Non-Eligible Items:

Items that show signs of use, damage, or are not in their original condition may not be eligible for exchange.

9. One-Time Exchange:

Each item is eligible for a one-time exchange only.

10. Contact Information:

For any questions or assistance regarding returns and exchanges, please contact our customer support at info@localhues.com.

11. Policy Updates:

This returns and exchanges policy is subject to periodic reviews and updates. Any changes will be communicated to customers through our website.

Thank you for choosing Local Hues! We appreciate your understanding and cooperation with our returns and exchanges policy. If you have any further questions, feel free to reach out to our customer support team.